The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
Copyright © 2010-2013 Fragtastic Reef. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2010-2013 Fragtastic Reef. All rights reserved.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Fragtastic Reef and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Fragtastic Reef believes that customer conduct violates applicable law or is harmful to the interests of Fragtastic Reef and its subsidiaries.
- Consumer Agreement
By accepting the terms and agreement of Fragtastic Reef you agree to pay the total invoiced amount of your order. Credit card transactions will be processed with payment in full before any merchandise is shipped. If purchasing with a credit card you may be contacted for the CCV security code, or cedit card number to verify the payment.
You also agree to shipping and delivery terms by placing and purchasing product from our website(s). We reserve the right to ship via FedEx, UPS, or USPS for any orders placed. Generally all shipments will be shipped via FedEx, however some orders may be shipped different methods based on cost. If you need a shipment sent by a certain carrier please contact us first before placing an order.
- Shipping & Delivery
At this time, Fragtastic Reef ships merchandise to locations within the United States. Additionally, The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Live Fish and Coral must be shipped FedEx Priority Overnight. You must accept and sign delivery on first attempt, to qualify for Arrive Alive Guarantee. We pack every shipment in high quality packing material.
Arrive Alive Guarantee: We offer livestock we ship Priority Overnight to arrive alive to you. In the case of livestock DOA please DO NOT throw it away. You must contact us within 2 hours of accepting package. Item must be sealed in the bag it arrived in. Pictures must be taken of the loss within 2 hours, and emailed to: firstname.lastname@example.org All DOA and refunds will be a credit towards your next purchase. Please call if you have any questions.
Frozen Foods must be shipped Overnight to your location.
Drygoods and Equipment: In the case of damaged items in shipping please contact us ASAP. We reserve the right to ship another method if needed. To make sure your product will arrive on time and in good order. If there is a problem with the item after you have recieved it please let us know. Incase of malfunction or warranty issue please contact us for manufacture information. You will then be responsible for warranty issues directly with the Manufacture. Most items can be resolved between us and the manufacture.
Confirmed Billing and Shipping: For shipping of merchandise your billing and shipping address must match. Zip code and address must match and be verified by the Credit Card service in order to complete payment and verify payments. You may be contacted by us to confirm payment if using a credit card to authenticate the transaction. If shipping to a unconfirmed address you will be required to have that address added or verified with your credit card company. This will not only protect us but yourself from credit card fraud. Thank you and please contact us if you have any questions.
Free Shipping Rules: Free Shipping does not apply to over sized or heavy items. As of right now we do not ship Salt and Sand for free shipping. You can still choose to have these items shipping but must pay shipping charges related to items purchased.
- Sales Tax
Fragtastic Reef charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Return Policy
Returns must be processed and requested within 14 days after confirmation of recieving the item. Items purchased and that are to be returned must meet all these requirements; Factory sealed in original packaging, not used or damaged in anyway, and all parts/pieces/manuals included.
Opened, used, or factory seal broken on the product will be refused for a refund and shipped back to the customer. Shipping charges are charged to the customer, if the purchase qualified for free shipping actual shipping charges will be deducted from the refund amount. It is also the customers responsibility for shipping charges back to Fragtastic Reef when returning the product.
With FedEx Flat Rate Shipping $9.99 - Returns will be processed same as above. If order qualified for free shipping we will take the exact shipping cost paid by us and subtract that from the refund total.
It will take 2-3 business days for the return to be processed once Fragtastic Reef receives the product. If paying with a credit card or paypal it may take up to 3 business days after the return period for your refund to appear on your account.
Return options: Store credit, Refund of purchase, Exchange of product
Refunds of your purchase must be refunded to the original way of your purchase. (Ex: Payment with Credit Card is refunded to same Credit Card when order was purchased)
- Store Hours
Customer service is available as defined on the Contact Us page of this Web site. FragtasticReef.com is always open for business. Generally when contacting us we will reply to you as quickly as possible even on weekends. Fragtastic Reef strives to not only provide the best reef aquarium supplies but service as well.
Retail store hours are:
Monday & Wednesday - Closed
Tuesday, Thursday, Friday - 5:30-8:30
Saturday - 4:30-8:30
Sunday - 11-6
Fragtastic Reef store hours are for customer locally that would like to pickup purchases at our retail location. Please don't hesitate to conatct us anytime!